Refund Policy

Last updated: July 2026

Information on cancelling your SellBox subscription and getting a refund of amounts paid, prepared with regard to applicable consumer protection principles (including Turkish Law No. 6502 for Turkish consumers).

1. Right of Withdrawal (14 Days)

After starting a paid subscription, you have the right to withdraw (cancel) without giving a reason within 14 days.

This period begins on the day the first payment is made. The right of withdrawal expires at the end of the 14 days.

2. How to Exercise the Right of Withdrawal

Send an email to [email protected]
In your email, include your full name, account email, subscription date, and your withdrawal request
We will send a confirmation email once we receive your request
The refund will be processed within 14 business days (subject to bank processing times)

3. Cancellation After the Withdrawal Period

If you cancel your subscription after the 14-day withdrawal period has expired, no refund will be issued. You will simply not be billed for future months.

Submit a cancellation request to: [email protected]
Access continues until the end of the current month
No invoice is issued from the following month onward

4. Free Trial Period

The first 14 days are free (no payment is taken), so there is nothing to refund during this period. You may cancel at any time.

5. Refund Amount

If you exercise your right of withdrawal, the full amount you paid (including any applicable tax) will be refunded. Partial refunds are not issued.

6. Refund Method

If you paid by credit card: the refund is returned to the same card (your card-issuing bank's processing time may be 7–14 days)
If you paid by bank transfer: the refund is returned to the specified bank account

7. Account Status After Cancellation

If the right of withdrawal is exercised: the account and all data are deleted or anonymized
Access remains disabled until the refund is processed
Except where legal retention obligations apply, no data remains accessible

8. Re-subscribing

Even if you exercise your right of withdrawal and cancel, you may re-subscribe at any time. Signing up again gives you access to a new 14-day free trial.

9. Limitation of Liability

SellBox is not liable for damages arising from technical failures, internet outages, Trendyol API issues, or user error.

10. Complaints and Disputes

If you have a complaint about a refund or withdrawal:

First contact [email protected]
We will attempt to resolve it within 30 days
If no resolution is reached, you may apply to the relevant Consumer Arbitration Committee or court

11. Related Documents

Subscription Terms — Subscription conditions
Privacy Policy — Data processing
Cookie Policy
Terms of Use

12. Provider and Contact Information

SELLBOX
İNTELLİGENCE YAPAY ZEKA TEKNOLOJİLERİ ANONİM ŞİRKETİ
Medeniyet Teknopark, Tuzla / Istanbul, Türkiye
Tel: +90 (216) 210 00 40 · Email: [email protected]